Contact Us
Product Support & Help
Find support anytime by exploring our comprehensive care and use guides here. If you still have questions, don’t hesitate to reach out to us.
Registering Products
Congratulations on your latest purchase! To register your guarantee, simply click the button below. Be sure to retain your purchase receipt for your records.
Customer Services & Guarantee Claims
We’re sorry to hear there’s an issue with your Dojo item. To process your enquiry as quickly as possible, please provide the following details:
- Your full name
- A brief description of the problem & item
- Proof of purchase
- Images (incl. full top & base images)
- Postal Address (for guarantee claims)
Please note: A valid proof of purchase is required to process all guarantee claims, including those for gifted items. We are not associated with the card machine company, also known as Dojo.
Please forward the above information to our customer services team by clicking the button below or emailing reception@imperialgb.com. Please note that during busy periods like Christmas, our response times may be slower than usual. We appreciate your patience and understanding.
If you’ve just placed an online order through our website and need to update the postal address, please contact us immediately on 0116 286 7000. Our customer service team is available Monday to Friday, from 9:00 AM to 4:00 PM (excl. public holidays & bank holidays).
Media & Influencer Relations
Are you reaching out on behalf of a media organisation and looking to feature Dojo products in an upcoming publication? Get in touch with us by clicking the button below. If you’re a social media influencer who loves cooking and are interested in a gifted collaboration, click here. Please note that we may not be able to respond to every inquiry.
B2B Sales & Enquiries
Are you a retailer interested in stocking and distributing Dojo products? Or perhaps you represent a business looking to place a bulk order? Get in touch with our friendly sales team.