Most of our products are dishwasher-safe (excluding knives), but we recommend checking the product description or packaging for specific care instructions. To help preserve the finish and extend the life of your product, we recommend hand washing whenever possible, as repeated dishwasher use may cause wear over time.

Having a pan with a metal handle allows it to be used on both the hob and in the oven, making it a versatile cooking tool.

It’s worth noting that metal is an excellent conductor of heat, so when the pan is in use, heat can transfer from the body of the pan to the handle. As a result, the handle may become hot to the touch during and after cooking. This is not unique to Dojo products and is common across all cookware with metal handles.

We recommend using oven gloves or other heat-resistant protection when handling the pan and allowing it to cool before touching the handle directly.

Eggs can sometimes stick to a non-stick pan due to factors such as the freshness of the eggs, the cooking temperature, and how the pan is preheated, rather than any issue with the pan itself. Very fresh eggs have thicker whites that can naturally cling more to the surface, while slightly older eggs tend to release more easily. Cooking at too high a heat can cause the eggs to set too quickly and stick, whereas a gentle low to medium heat helps them cook evenly and release smoothly. It’s also important to preheat the pan properly, as this helps ensure even heat distribution before adding food. For best results, cook on a low to medium heat in line with our care and use guidance and avoid overheating the pan.

If you purchased your product from a retailer and it arrived damaged, please contact the retailer directly (within 31 days) in the first instance, as they will be able to assist you with a return or replacement.

We don’t currently sell spare parts. However, please feel free to contact us directly and we’ll do our best to help. While we can’t guarantee that a spare part will be available, we’ll be happy to see what options we can offer.

All induction hobs have a minimum cookware size requirement, which can be found in your hob’s user manual. As a cookware manufacturer, our products are designed to meet industry standards for induction compatibility.

Induction cooking works by creating a magnetic field between the hob and the induction plate in the base of the pan. This induction plate is typically visible as a stainless steel ring on the underside of the cookware. It is the size of this induction plate—not the overall diameter of the pan—that determines compatibility with your hob.

For best performance, the induction plate should closely match the size of the cooking zone being used. If the induction plate is too small, the hob may not detect the pan or activate correctly. If it is significantly larger than the cooking zone, some areas of the pan base may not heat as efficiently.

In most cases, this is caused by thermal shock or overheating. Thermal shock can occur when a hot pan is exposed to a sudden change in temperature, such as being placed under cold water immediately after use. Overheating can happen when cookware is heated excessively, particularly when left empty on a high heat setting.

These conditions can cause the metal to expand and contract unevenly, which may result in the base of the pan becoming warped over time.

To help prevent this, always allow your cookware to cool naturally before washing, avoid prolonged heating of empty pans, and use the appropriate heat setting for the type of cooking being carried out.

Unfortunately, warping caused by thermal shock, overheating, or misuse is considered accidental damage and is not covered under our guarantee.

All of our care and use guides are available to download from our website. Simply visit our Care & Use page to find the guide for your product.

All product dimensions can be found on the individual product pages on our website. Simply visit the relevant product page to view detailed sizing and specification information.

All measurements are taken internally and, while we strive for accuracy, dimensions may vary slightly due to product updates or manufacturing tolerances.