If you’re having trouble locating your delivery information, providing you have the consignment number, you can visit Parcelforce’s website: https://www.parcelforce.com/track-trace and enter your consignment number.

Yes, you should receive a confirmation. The confirmation is usually sent within a minute of placing your order. It’s worth checking your spam or junk folder just in case. If you still haven’t received it, please give our team a call on 0116 286 7000, and we’ll be happy to resend it to you.

Orders cannot be changed once they have been placed, but there is a window of around 30 minutes immediately after placing the order to cancel it. We advise calling our customer services team immediately on 0116 286 7000 with your order number. Once the order has been processed by our warehouse team, we regret it cannot be cancelled.

We’re sorry to hear this and we’ll do everything we can to resolve this as quickly as possible. You can email our customer services team here, or for the quickest resolution, please call us on 0116 286 7000. If you’ve placed an order with our one of our approved retailers, please reach out to them directly.

In the unlikely event you need to return your order, you can return items back to our distribution hub. We’re happy to offer a refund for items (excluding postage) returned within 30 days, as long as they’re unused and in the original packaging. If the packaging is damaged or the item has been used, we might not be able to refund the full value. To return an item, visit our Shipping & Returns page here.

For products that are eligible for our guarantee, you can register them by clicking here or visiting www.dojohome.co.uk/register-guarantee

Please make sure you keep a copy of your proof of purchase, as your guarantee won’t be valid without it. We accept scanned receipts, and in most cases, an order number (if purchased directly through www.dojohome.co.uk) will be enough as proof of purchase.

We are a kitchenware company and are not responsible for Dojo card machines. Unfortunately, we cannot provide support for these machines. For assistance, please contact Dojo tech directly.

We’re sorry to hear you’re having trouble with one of our products. To start a guarantee claim, head over to our contact page by clicking here.